Hi Sir,

I have tried to do alarm notification test by email. Sending alarm notification to my email and acknowledge from my email by replying the email.

When I tested, the alarm notification received successfully to my gmail account. However, the alarm was automatically acknowledged even though I didn't acknowledge by replying the email with with ACK*XXX XXX (XXX XXX is alarm acknowledge code) that I received.

Could you please advise? It is not the correct way that I want to do.

Check the email to ensure there isn't a vacation responder or simiar set which is returing the original message. Also, you can check the events log on the alarm page to see which user and where the alarm is being acknowledged from to ensure that the source of the Ack is where you believe it is from.

Alarm Event is attached for your reference Sir. Automatically acknowledged immediately.

My best guess is that the email has some kind of autoresponder. Can you confirm that this isn't the case?