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Unable to acknowledge alarms on the Alarm Page

We suddenly lost the ability to acknowledge alarms on our system and we are not sure why. We have stopped/started the software and that has not helped. We have also notice a slight delay in receiving some of our alarms. Any suggestions?

We suddenly lost the ability to acknowledge alarms on our system and we are not sure why. We have stopped/started the software and that has not helped. We have also notice a slight delay in receiving some of our alarms. Any suggestions?

Sorry for the delay getting back to you on this. It sounds like you may have an issue with user permissions. Can you verify that you have the following Account permission enabled:
59c155269c42d.png

Sorry for the delay getting back to you on this. It sounds like you may have an issue with user permissions. Can you verify that you have the following Account permission enabled: ![59c155269c42d.png](serve/attachment&path=59c155269c42d.png)

Trihedral Engineering Ltd.

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